An Interesting Problem with ODI: Unable to retrieve user GUID

One of my customers had a problem about logging in to Oracle Data Integrator (ODI) Studio. Their ODI implementation is configured to use external authentication (Microsoft Active Directory). The configuration was done years ago. No one modified it since it’s done, in fact most people even do not remember how it’s configured. Everything was fine until they started to get “ODI-10192: Unable to retrieve user GUID” error.